A closer look, just for you
Need more images? Send us the product name or link and ask about the fabric, stitching or views you would like to see.
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A little clarity
Frequently Asked Questions
Your questions, answered.
Practical answers to help you choose with confidence, understand our policies and prepare your WhatsApp conversation.
How do I confirm product availability?
Choose a product and contact us on WhatsApp to confirm availability, your preferred size, the final price and delivery arrangements. A product appearing on the website does not guarantee that every size is in stock.
How do I prepare a WhatsApp enquiry?
Open a product, choose your size, colour and quantity, then use Buy on WhatsApp for that item or add it to your bag for a combined message. Product links and selected options are included in your message. Review it before sending; a message alone does not confirm an order.
Do I need an account?
No customer account is required. Your bag uses storage in your browser. This website does not take payment or create an order record.
Will my bag stay saved?
Selections stay in the same browser when browser storage is available. Opening WhatsApp does not clear the bag. Clearing website data, using another browser or device, or private browsing can affect saved selections.
Do size labels confirm the measurements?
A size label alone is not a measurement chart. Ask for the garment measurements, measurement units and fit advice for the individual product before ordering.
How much does delivery cost?
Delivery charges depend on the quantity ordered. We aim to keep rates reasonable and confirm the exact delivery charge and complete total on WhatsApp before you agree to an order.
Which payment methods can I use?
We accept cash on delivery, Easypaisa, JazzCash, NayaPay and Meezan Bank transfer. Confirm your chosen payment method and the total on WhatsApp. Transfer details are shared directly by Chaand Collection; this website does not collect payment.
Can I check the parcel when it arrives?
You may open your parcel and check the items when receiving your order. We arrange this with the courier before dispatch; confirm the inspection arrangement with us on WhatsApp before your order is sent.
When can I request an exchange?
An exchange is available if the fabric has a defect, the item is torn or damaged, or the item received does not match the product details agreed when ordering. Contact us on WhatsApp to discuss the issue and arrange the next steps.
Are your sale discounts genuine?
Our sale prices reflect genuine reductions. We do not raise a price just to display a larger discount. The price of each item and any delivery charge are confirmed before you agree to an order.
Can I ask for more product images?
Yes. Contact us on WhatsApp with the product name or page link and tell us which details or angles you want to see. Ask about the extra photos you need before confirming your order.
Will the colour look exactly like the photo?
Lighting and screen settings can affect how a colour appears. Confirm the product colour name and ask for more images or a closer look on WhatsApp if you are unsure.
What should I confirm before placing an order?
Confirm the product, fabric, colour, measurements, quantity, availability, item price, delivery charge and payment method. Also confirm the courier parcel-inspection arrangement and any exchange reporting or return-delivery details.
The Chaand promiseYour confidence.
Your confidence.
Our first priority.
Your satisfaction comes first, profit comes second. We want you to understand what you are choosing and feel comfortable asking questions.
Ask for more images Personal help on WhatsApp · +923016208950Honest prices. Clear details.
Genuine sale reductions, with the item price and delivery charge confirmed before you agree to an order.
Delivery & payment →Care beyond your purchase
If an item is defective, damaged or different from the agreed description, contact us for help with an eligible exchange.
Our exchange policy →