When an exchange is available
An exchange is available if the fabric has a defect, the item is torn or damaged, or the item received does not match the product details agreed when ordering.
Care you can count on
Exchange Policy
Your satisfaction comes first.
If the item you receive has a fabric defect, is torn or damaged, or differs from the agreed description, contact us. We want to understand the concern and help arrange an eligible exchange.
How to request an exchange
Contact Chaand Collection on WhatsApp with the product name and your order conversation. Explain what is wrong and share a full view of the item plus close-up photos of the defect, damage or difference. This helps us understand your concern and discuss the exchange steps with you.
Check your parcel
You may open your parcel and check the items when receiving your order. We arrange this with the courier before dispatch; confirm the inspection arrangement with us on WhatsApp before your order is sent.
Confirm the practical details
Ask us to confirm the exchange reporting period and how collection or return delivery charges will be handled. These details will be agreed with you on WhatsApp; no refund or fixed return period is published here.
Keep the product details handy
Keep your WhatsApp order conversation and the details agreed before dispatch. If the item differs from the description, point out the particular difference so we can compare it with what was agreed.
Ask before sending an item back
Contact us first to agree the return address, how the item should be sent and the applicable courier charges. Do not send an item to an unconfirmed address. The exchange reporting period and return-delivery arrangements still need to be confirmed with us.
More clarity before your next choice
You can ask for additional product images, fabric details and measurements before ordering. We aim to help you choose with confidence and to handle genuine concerns with care. Your satisfaction comes first, profit comes second.
The Chaand promiseYour confidence.
Your confidence.
Our first priority.
Your satisfaction comes first, profit comes second. We want you to understand what you are choosing and feel comfortable asking questions.
Ask for more images Personal help on WhatsApp · +923016208950A closer look, just for you
Need more images? Send us the product name or link and ask about the fabric, stitching or views you would like to see.
Talk to us →Honest prices. Clear details.
Genuine sale reductions, with the item price and delivery charge confirmed before you agree to an order.
Delivery & payment →Care beyond your purchase
If an item is defective, damaged or different from the agreed description, contact us for help with an eligible exchange.
Our exchange policy →